Terms and Conditions

These Terms & Conditions ("T&Cs") apply solely to the reservation of a Skin Rocks Professional Partner opening order through payment of a deposit. They do not constitute a sale of goods. By paying the deposit for a Skin Rocks opening order, you (the "Clinic/Salon") agree to abide by the terms set out below. These T&Cs support the Selective Distribution Agreement (SDA) and form part of the legal relationship between Skin Rocks Ltd and each Clinic/Salon.

  • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
  • How we will use your personal information. We will only use your personal information as set out in our Privacy Policy (link).

1. Information about us and how to contact us 

  • Who we are. Skin Rocks Ltd, a company incorporated in England and Wales, whose registered office is at 5 St Mary Abbots Place, London, W8 6LS ("Skin Rocks")
  • How to contact us. You can contact us by writing to us at support@skinrockspro.com or via our live chat (insert link)
  • How we may contact you. If we have to contact you we will do so by telephone, whatsapp, social media direct message or by writing to you at the email address or postal address you provided to us in your order. 
  • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


2. Skin rocks partner deposit

2.1 Business Use Only

This deposit and onboarding arrangement is for trade customers only and is not governed by consumer rights legislation. The Clinic/Salon confirms they are applying to become a professional partner of Skin Rocks Ltd and that they are purchasing for business use and not as a consumer under the Consumer Rights Act 2015.

The Company reserves the right to require, in individual cases, that the Clinic/Salon provides sufficient proof of their business status. This may include, but is not limited to, provision of a VAT ID number (where applicable), evidence of registration with a relevant professional body, a business bank account, or other appropriate documentation demonstrating that the Clinic/Salon is operating as a business.

2.2. Purpose of Deposit

A deposit is required to secure your interest in becoming a Skin Rocks Pro Partner and to initiate the onboarding process. It demonstrates a commitment to proceed with a qualifying opening order and partner agreement. This deposit will be applied as credit to your first opening order invoice.

To have reached deposit stage, the clinic/salon will have completed The Application Form which constitutes an offer from you to set up an account, which will enable you to purchase products and access training services. The Application Form will be deemed accepted when we: Confirm that we have accepted it; at which point, you will be invited to pay your deposit to secure your interest in becoming a Skin Rocks partner.

2.3. What the Deposit Secures

  • Priority access to stock and/or allocated opening order slots.
  • A place in our onboarding programme and training schedule.
  • Initial allocation of marketing and point of sale materials (if applicable).
  • Support from the Skin Rocks sales and education teams.
  • Our commercial partnership support upon launch.

2.4. Non-Refundable Policy

The deposit is generally non-refundable, except in the specific circumstances outlined in Clause 2.5.

2.5. Refund Eligibility

A refund will only be issued in the following cases:

  • Skin Rocks Ltd is unable to fulfil your opening order.
  • Skin Rocks Ltd declines your application to become a stockist after due diligence or territory review.
  • Extraordinary business circumstances, such as liquidation or acquisition of Skin Rocks Ltd, that prevent fulfilment.

Refunds are not offered for:

  • Change of mind or business circumstances.
  • Delays caused by the client (e.g. failure to sign agreements, submit required documentation, or attend training).
  • Failure to meet the minimum order requirements.

2.6. Commitment on Payment

By paying the deposit, you agree to:

  • Place an opening order within 90 days of payment (unless otherwise agreed in writing).
  • Complete any required training provided by Skin Rocks.
  • Work in accordance with Skin Rocks brand standards and selective distribution guidelines.
  • Engage in a mutually agreed commercial partnership, including marketing and promotional activities.
  • Provide any required documentation (e.g. insurance, qualifications, premises details).

2.7. Forfeiture of Deposit

If no order is placed within the agreed timeframe and you fail to respond to communication from Skin Rocks Ltd, the deposit will be forfeited.

2.8. Modifications and Communication

All deposit related communications must be in writing. Skin Rocks Ltd reserves the right to amend these terms at its discretion, with reasonable notice provided to prospective partners.

2.9. Promotional Use of Skin Rocks Brand

Payment of a deposit does not grant any right to promote, advertise, or claim official Skin Rocks Partner status.

Clinics/Salons may only represent themselves as an authorised Skin Rocks Pro Partner after completing onboarding, training, and paying their full qualifying opening order.

Use of the Skin Rocks name, branding, logos, or promotional claims prior to account activation is strictly prohibited and may result in forfeiture of the deposit and rejection from the programme.


3. Account opening & qualification

Skin Rocks Ltd reserves the right to approve or decline applications at its discretion and may request further business verification (e.g. proof of trading, VAT number, insurance, professional status).

3.1 An account will only be opened once the Clinic/Salon has:

  • Completed and signed the Skin Rocks Selective Distribution Agreement;
  • Participated in required onboarding training;
  • Placed and paid in full for the minimum opening order;
  • Provided business registration, proof of qualification and if required, insurance documentation.

Clinic/Salons must maintain compliance with brand guidelines and meet all criteria listed in Schedule B of the SDA.

Skin Rocks reserves the right to refuse or close accounts not meeting brand standards or minimum order requirements with 30 days notice.


4. No Sale Yet

This deposit does not constitute a full product order or sale of goods. Products will only be supplied after successful onboarding and account approval.


5.Product Specifications 

Any drawings or advertising we issue or publish are for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract for the supply of those products nor have any contractual force. This is not a sale by sample.

The price for the products: Will be the price set out in our published price list as at the date of the order; and Will, unless otherwise agreed by us in writing in advance, exclude all costs and charges of packaging, insurance and transport of the products, which if applicable, will be charged to you in addition.

We will let you know by email if we are planning to discontinue a product or treatment category prior to your final payment for the Skin Rocks opening order.


6 . Payments

  • All accounts operate on a proforma basis unless written approval for credit terms is granted by Skin Rocks.
  • Full payment, less the deposit paid, for the Skin Rocks opening order is due and payable from 1st September 2025.
  • Title of goods remains with Skin Rocks Ltd until payment is received in full.
  • Payment can be made via debit or credit card through our partner portal, which Clinics/Salons who have paid a deposit will receive a link to as part of their onboarding process.


7 . Training

7.1 Clinic/Salons must ensure ongoing education, including:

  • Initial onboarding and product knowledge training;
  • At least one trained team member per location;
  • Any team member performing or selling Skin Rocks must have completed training.
  • Annual refresher training and participation in Skin Rocks campaigns.

Professional treatments may not be performed without certified Skin Rocks training.


8. Business transfer or location change

This agreement is non-transferable. A change in business ownership or premises must be approved in writing.

New ownership requires re-qualification and training before reactivation of the account.


9. Data Use

Your information will be used to assess and process your application, in line with our privacy policy (add link).


10. Compliance & termination

Breach of these T&Cs or the Selective Distribution Agreement may result in onboarding suspension or termination.

Clinic/Salons will be given 14 days to remedy any compliance breach before enforcement action.

Skin Rocks reserves the right to terminate accounts immediately for misuse of branding, IP, grey market sales, or consumer safety issues. 


11. Intellectual property

All branding, logos, digital assets, packaging, training materials, case studies, clinical studies and trademarks remain the exclusive property of Skin Rocks.

Clinic/Salon must not create derivative marketing or visual assets without written approval.


12. Confidentiality & Non –Disclosure

By placing a deposit and entering the onboarding process, you agree to treat all non-public information provided by Skin Rocks Ltd as strictly confidential. This includes, but is not limited to:

  • Opening order requirements and pricing;
  • Commercial margins or pricing strategies;
  • Technology, treatment protocols, and product formulas;
  • Business plans, training materials, or marketing strategy;
  • Any other information marked or understood to be confidential.

You may not disclose this information to competitor brands, publish it publicly, or use it for any purpose other than evaluating or operating your Skin Rocks account.

Breach of this clause may result in immediate forfeiture of your deposit, account suspension or termination, and legal action. These confidentiality obligations survive the termination of your application or partner status.

Clinic/Salon must comply with UK consumer law, GDPR, ASA regulations, and all applicable trade laws.


13. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Skin Rocks Ltd  5 St Mary Abbotts Place, London, W8 6LS Email: support@skinrockspro.com

Effective Date: 15th June 2025